Business in McMinnville, Oregon – McMinnville Area Chamber of Commerce

PRODUCT/TECHNICAL SUPPORT REPRESENTATIVE

Express Employment Professionals
Job Description
PRODUCT/TECHNICAL SUPPORT REPRESENTATIVE
Prodigious manufacturing company is in search for the perfect person to join their outstanding customer service team. This company is an industry leader in manufacturing dental equipment, components and replacement parts. This candidate is responsible for troubleshooting and order fulfillment for customers/clients.
Job Duties and Responsibilities:
  • Routinely interacts with customers taking daily orders; may include international customers as well as domestic customers.
  • Maintains professionalism while insuring Company’s strategic statements are met.
  • Answers complicated technical questions surrounding product line.
  • Reports customer issues and on-time delivery issues daily.
  • Utilizes CRM system to capture pertinent data.
  • Analyzes and evaluates problems and gives appropriate advice/answer to both external and internal customer.
  • Creates and maintains reports as needed.
  • Handles difficult customer situations professionally and fairly.
  • Customer outreach: makes outgoing calls and emails to customers to promote and/or obtain feedback and reports on results.
  • Assists in creating and evaluating technical support documentation and provides usability feedback to Marketing and Engineering.
  • Attends trade shows and travels to customer locations as needed.
  • Provides Product Improvement and development feedback to Engineering department.
  • Reviews all engineering changes and coordinates their impact on manuals, service parts, forecasting and obsolescence.
  • Works closely with Production and Shipping teams in a constructive manner to ensure our customers’ requirements are met.
  • Supports Marketing team with projects and feedback.
 
Skills and Educational Requirements:
  • Minimum 4 years previous experience in Customer Service.
  • Dental Service Technician experience preferred
  • Excellent problem-solving and decision-making skills.
  • Requires the demonstrated ability to effectively communicate with all levels of the organization.
  • Experience with Dental product assembly/repair preferred.
  • Ability to work under pressure and maintain a pleasant demeanor.
  • Ability to make quick and accurate decisions based on information collected.
  • Strong technical and mechanical aptitude.
  • Electrical troubleshooting experience preferred
  • Possess organizational skills with the ability to multi-task.
  • Proficient with Excel, Word, Outlook & Windows
  • Outstanding verbal communication skills and strong telephone etiquette.
  • Good command of the English language including writing and spelling.
  • Available for possible travel 1-3 times per year.
Equipment Used:
  • Personal computer
  • Telephone system
  • Fax machine
Work Schedule:
  • Ability to work flexible hours, with additional time as needed.
  • Less than 1% unplanned absenteeism is expected.
Compensation:
  • DOE, $15-$17/hour
Benefits of working with Express:
  • Medical benefits
  • 401K
  • Safety incentives
  • Training
  • Scholarship opportunities
To be considered for this opportunity please call us today at 503-434-5128, email us at jobs.mcminnvilleor@expresspros.com or apply online www.expresspros.com
 
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