Express Employment Professionals
Job Description
We are currently screening for candidates for an Office Management/Coordinator opening at one of our local service contractors. This position is a key role for the overall operations of the office and requires a candidate that is willing to take on a challenge, has no fear of answering a phone, open to new opportunities, and literally could turn the position into something unpredicted.
Essential Duties and Responsibilities:
  • Answering high volume phone calls and overseeing a busy department
  • Effectively dealing with customer complaints, solving issues, problem solving and troubleshooting
  • Taking a work order from beginning to end; from the phone call to overseeing the work and that it was scheduled, completed, to the final invoice and that the customer paid
  • Creating systems to make sure the business is being proactive and reminding customers of their annual backflow test, getting it scheduled, etc.
  • Dealing with the Service Techs and all their days off, that they always have Techs scheduled, no one works over 40 hours, and dealing with on-call tech. 
  • Entering accurate timecard/payroll information that is critical – but not actually doing payroll. 
  • Working with A/P that the correct parts were ordered and that pricing was entered properly for the customer. 
  • Tracking all the parts that were ordered and then scheduling the work once the part has arrived
  • Other general office tasks as assigned, willingness to cover many general tasks
Experience Required & Desired Attributes:
  • Requires 5 years of previous office experience
  • Ability to learn proprietary software
  • Experience in Excel for spreadsheets – some spreadsheets are built and only need maintaining but a bonus is the ability to write formulas and build spreadsheets
  • Previous accounting support experience desired
  • $18-23+/hour DOE
  • Long term evaluation to hire
To be considered for this opportunity please call us today at 503-434-5128, email us at  or apply online at
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